We always deliver as quickly as possible. 

For ‘exchange’ cylinder orders: 
Gauteng:

‘Rapid delivery’ orders placed before 1 pm on weekdays are usually delivered on the same day that the order is placed.
We guarantee that all rapid delivery orders including those placed after 1 pm will take place by close of business the following working day after your order has been accepted by us. 

‘Standard delivery’ orders placed before 10 am on weekdays, are usually delivered by the close of business the following working day depending on route availability. If a ‘standard delivery’ order is placed after 10 am delivery may take place the following working day plus one working day.
We guarantee that all ‘exchange’ ‘standard delivery’ orders will take place within two working days of the order being accepted by us.  

Rapid delivery orders placed before 10 am on a Saturday can usually be delivered on the same day, but this does depend on the availability of drivers and depot closing times. 
We do not deliver gas on Sundays or public holidays.

KZN and Western Cape:

‘Rapid delivery’ orders will be delivered the following working day.
We cannot offer a ‘same day’ service in these regions.
We do not offer a delivery service on weekends or public holidays in these regions. 

We will always do our best to get gas to you as quickly as possible. 

For ‘no-exchange’ cylinder orders:

We deliver ‘no-exchange’ cylinder orders as quickly as possible but delivery times are dependent on the availability of cylinders. We will advise you of the expected delivery time.

If there is nobody available to accept the delivery and we have to return to make the delivery, there may be delays in our promised delivery time. Similarly, if the delivery information supplied by you is incorrect or incomplete we may be delayed in completing your order. 

We always do our best to complete all deliveries on time. On weekends we do our very best to get gas delivered to you as quickly as possible but this does depend on the availability of our depots. 

For gas appliances, please allow up to 10 days (excluding public holidays and weekends) for delivery.

Please review the delivery time table under each gas product in the shop for a visual representation of expected delivery times based on the time of ordering and the service you select. 

When purchasing gas, you are buying Liquid Petroleum Gas in a gas cylinder of the size selected when you place your order. All our gas cylinders are filled by trained professionals and the gas cylinders are sealed at the time of filling. We guarantee that the gas you purchase is properly filled, safe and complies with all safety standards. You are not buying the gas cylinder. This remains the property of the gas company. You are only buying the gas in the cylinder.

When purchasing a gas appliance you are purchasing the appliance as described on the website. All our appliances are shipped with a regulator and a short length of hose as well as a flue if required by the appliance. We do not supply gas with our appliances. If you need gas for your appliance please order that in addition to the appliance.

As soon as the your delivery is processed you will receive an e-mail confirming your order.
Unfortunately we are experiencing technological challenges in the Western Cape so customers in this region should ignore the following and simply contact the office for an estimated delivery time.
For customers in other regions as soon as your gas is despatched for delivery (approximately 60-90 minutes from delivery), you will receive an e-mail and an SMS from us.
This will give you the name and contact details of  the delivery contractor assigned to your order, an ETA and a link to a map allowing you to track the delivery in real time.
Please note that the website will also allow you to track the order from a link on the site. Please note that this link should be ignored as it is a very rough system generated ETA and it is not able to predict the many changes and exigencies we encounter en route and that that can alter the ETA drastically. If you are unsure of what is happening with your order or if you need a more accurate ETA you are free to contact the driver or the office staff who can all give you a more accurate ETA. 

No. All fees are disclosed at the time of the transaction. You will never pay more than the amount approved by you when placing your order.

Standard delivery in our existing delivery areas is free. There are additional charges for ‘rapid delivery’. Please note we do NOT offer ‘rapid delivery’ on appliance orders. The rapid delivery fee is disclosed to you when placing your order.

Please assist us by being available to receive your gas when we arrive.
For customers in Gauteng, we will send you an SMS and an e-mail approximately 60-90 minutes prior to arrival. Please make use of this information to ensure someone is available to receive the gas or reschedule the delivery asap.
We do our best to deliver at times when you have indicated you will be available. Please make use of the order notes field when checking out to provide us with delivery information.
Should you not be available, and we have to return later we reserve the right to levy an additional delivery fee. We will always allow you one ‘extra’ free delivery. We know, life happens.

We offer both ‘exchange’ (when you have an empty cylinder) and ‘no-exchange’ (when you do not have an empty cylinder, that is you have a new gas installation, or need an additional/spare cylinder) deliveries. Unfortunately we cannot guarantee delivery times of ‘no-exchange’ cylinders as this depends on the availability of cylinders from manufacturers. Please place your order and we will advise delivery times as soon as possible. Please feel free to contact us if you have any queries or concerns. Please note we do not supply empty cylinders. Your ‘no-exchange’ cylinder is provided with gas. The rates charged include the deposit on the cylinder (you do not purchase the cylinder, only the gas in it), the gas supplied and of course the delivery is always free on the standard delivery option.  

No, we will happily exchange your existing gas cylinder with one of our refills. This is a seamless process for you. Just place your order on the app and we will do the rest. Please note that in some regions (KZN and Western Cape) we are limited by which cylinders we can accept as exchanges. If you are not sure about your cylinder’s eligibility please feel free to give us a call and we will happily assist you. 

If there is a problem with your delivery, please contact us so that we can ensure you are 100% satisfied with the service you receive. If we have really messed up, please feel free to cancel your order by contacting us. We will happily refund you in full (provided the cylinder’s seal has not been broken or tampered with).

That is why we are here. We deliver to you. For Free!

You can order a selection of appliances from our online shop https://gas2me.co.za/shop/ Please contact us and we will put you in touch with an approved and qualified installer.

No, please contact us and we will put you in touch with a qualified technician who can certify your installation.

Gas is reliable. Gas is efficient. Gas is safe. As long as you keep your gas cylinders filled you have an uninterrupted supply of energy. We suggest always having two cylinders, a cylinder ‘in use’ and a spare. As soon as the ‘in use’ cylinder is empty switch over to the spare and order an exchange cylinder from gas2me straight away. This will ensure you always have gas. It helps mitigate the effects of loadshedding and other power outages. Gas is also a cleaner fuel than some other energy sources and its efficiency means it is much better for the environment than some other sources of energy.

No, as long as you have a credit card or a debit card or use the electronic funds transfer service at checkout you can purchase from us. If you do set up an account our ordering system will remember your delivery details making repeat purchases a simpler process. Please note we never store credit/debit card nor any banking details. 

If your delivery province is listed, we can probably deliver to you as long as you are in a metropolitan area (eg Cape Town, Johannesburg, Benoni, Midrand, Pretoria, Durban) in that region/province. We will always do our best to fulfil your order on time, even if you are in an outlying area near one of these metropolitan areas (eg Stellenbosch, Somerset West, Hout Bay, Pinetown, Hillcrest, Ballito, Krugersdorp, Tierpoort, Boksburg, Brakpan, Akasia etc). Should a gremlin have snuck in we will notify you of any errors and happily refund you in full if we cannot help you. Please note, for safety reasons we do not deliver to the Johannesburg, Pretoria and Durban CBDs.

Please contact us as quickly as possible and we will re-route your order asap.

We always do our best to supply gas at the most competitive prices. Gas prices vary by region and are affected by transport costs. We therefore provide gas at the price appropriate for the region in which it is delivered.

Please select the province in which the gas must be delivered when placing the order. We will collect your billing address at the checkout stage. It is important that you choose the correct delivery province because LP Gas prices vary regionally. We always do our best to supply gas at the most competitive prices. We therefore provide gas at the price appropriate for the region in which it is delivered.

If you have not checked out yet, please go to your shopping cart and cancel the order there (don’t worry you will not be charged) and place a new order selecting the province you want us to deliver your gas to. If you have already checked out, don’t panic. Please contact us. We will cancel your order and refund you in full. Feel free to place a new order straight away, selecting the correct province you want us to deliver your gas to so that you ensure an uninterrupted supply of gas.

You should always order the same size cylinder as the empty that you have to exchange with us is. We can exchange for different size cylinders but please note that special arrangements need to be made in advance if you wish to do this.

If you are ordering a no-exchange cylinder always order the size cylinder that your appliance is rated for and/or the size cylinder your qualified installer has suggested you use.

Gas is sold by weight of gas supplied. We supply 9kg, 19kg and 48kg gas cylinders. Note this is the weight of gas supplied. You should always order one of these sizes.

Your cylinder will have two weights stamped on the cylinder on or near the handle assembly. The ‘tare weight’ or ‘t weight’, ‘tare’ or ‘tw’ is the empty weight of the cylinder. This is sometimes printed on the cylinder as well. It will usually be a number that includes a decimal (eg 10.75). This is NOT the weight of gas. This is the cylinders empty weight. Do not use this number when ordering. The other number on the cylinder will be ‘LPG’ followed by 9, 19 or 48. This is the weight of gas the cylinder is rated to contain. This is the number you order by.